Effective Date: September 20, 2024
At Slavian, we strive to provide top-quality tennis sunglasses designed for professional athletes, recreational players, and outdoor enthusiasts. Your satisfaction is important to us, and we are committed to ensuring a smooth shopping experience. This Refunds and Returns Policy outlines the terms and conditions for returning or exchanging products purchased from SlavianTennisEyewear.com.
1. Eligibility for Returns
We accept returns within 30 days of the delivery date for products that meet the following conditions:
The item must be unused, in original condition, and in its original packaging.
All original tags, labels, and accessories (if any) must be included.
The product must be free from damage, wear, or signs of use.
Products that do not meet these conditions may be subject to denial of the return or partial refund.
2. Non-Returnable Items
The following items are not eligible for return:
Products that have been used or show signs of wear.
Items returned after the 30-day return period.
Customized or personalized products.
Gift cards.
3. Initiating a Return
To initiate a return, please follow these simple steps:
Contact Us: Email our customer support team at s.n.kendeva@gmail.com with your order number, the reason for the return, and any supporting photos (if applicable).
Receive Return Instructions: Our team will respond within 2 business days with further instructions, including the return shipping address and a Return Merchandise Authorization (RMA) number.
Ship the Item: Package the item securely in its original packaging and include a copy of your receipt or order confirmation. Be sure to write the RMA number on the outside of the package. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Return Shipping Costs
Customers are responsible for paying the return shipping costs, except in cases where the return is due to a product defect, shipping error, or wrong item received.
We recommend using a trackable shipping method, as we are not responsible for items lost during return shipping.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 5 business days.
If approved, your refund will be processed, and the original payment method will be credited within 7-10 business days. The refund will include the cost of the item but exclude original shipping fees unless the return is due to a defect or error by Slavian.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process outlined above to return the original item. You can then place a new order for the desired product.
7. Defective or Damaged Items
If you received a defective or damaged product, please email us at s.n.kendeva@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos. We will arrange for a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or credit card statement.
Contact your credit card company, as processing times may vary.
If you’ve done the above and still haven’t received your refund, please contact us at s.n.kendeva@gmail.com.
9. Customer Support
For any questions or concerns regarding returns, refunds, or exchanges, please contact our customer service team:
Email: s.n.kendeva@gmail.com
Address: Fremont, California, USA
Response Time: We aim to respond to all inquiries within 2 business days.
10. Changes to This Policy
Slavian reserves the right to modify this Refunds and Returns Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use the site or purchasing products after changes are posted, you agree to the revised terms.
Last Updated: September 20, 2024
We appreciate your business and are here to ensure your satisfaction with Slavian Tennis Eyewear.